Gen Studio X, part of Glace Technologies Inc. ("we", "us", "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information gathered from users ("you", "user") of our website https://genstudiox.ai and https://content.win all its subdomains, including Narrio (https://narrio.genstudiox.ai).

We may collect the following types of information:

• Personal Information: Information that identifies you personally, such as your name, email address, account credentials, gender, age, and contact details provided during account registration or customer support interactions.
• Usage Information: Non-personal information regarding your interaction with our platform, such as access dates, session durations, device type, browser type, IP address, operating system, and pages visited.
• Content Information: Prompts, scripts, and other user-generated content you upload or generate on the platform.

We use collected information to:

• Provide, maintain, and enhance our services
• Process transactions and manage user accounts
• Respond to user inquiries and provide customer support
• Monitor usage trends and analyze platform performance
• Develop new products, services, and features
• Communicate with you about updates, security alerts, and promotional offers

We only retain the information we collect for as long as is necessary to provide our services or for our legitimate interests, such as accounting and legal compliance. At the end of that period, the collected information is either deleted or de-identified.

We implement industry-standard security measures, including encryption, access controls, and secure storage to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite these precautions, we cannot guarantee complete security of information transmitted online.

We do not sell or rent your personal information to third parties. We may share your information under these conditions:

• With trusted service providers who assist us in operating, hosting, analyzing, or optimizing our platform, under strict confidentiality agreements
• In response to legal obligations or valid requests from authorities
• To protect our rights, property, safety, or the integrity of our services
• We may share anonymized, aggregated usage insights publicly or with third parties for research, analytics, or promotional purposes

By using our platform, you consent to our collection and use of your data as described in this Privacy Policy. You have the right to:

• Know and access the personal data we hold about you
• Request correction or update of your personal data
• Request deletion of your personal data, subject to legal or contractual obligations
• Withdraw consent or object to certain types of data processing
• Right to Appeal and failure to act on the part of Gen Studio X within the time set forth in the applicable consumer data privacy law

To exercise these rights, contact us at contact@genstudiox.ai

You may have the option to designate, through the use of a proper legal instrument, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf.

While Gen Studio X would never discriminate against anyone who chooses to exercise their statutory rights, it is important to note that our provision of services to you may be completely related with our ability to collect data. Therefore, if you have asked us to stop collecting data about you, then we may be unable to provide you with services.

We may update this Privacy Policy periodically to reflect changes in our data practices or applicable laws. All revisions will be posted prominently on our website, along with the effective date. Your continued use of our platform after changes signifies your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or feedback regarding our privacy practices, please reach out to us at contact@genstudiox.ai